Over 80% of the population has a smartphone or access to the internet. Almost 100% have access to a telephone. Giving easier and more rapid access to those who can use these modes frees up GP time for those who can’t, so it has to work for the patient.
We start measuring patient feedback from day one of the launch, so we know what patients think. Live charts of patient feedback from askmyGP v3 are maintained here.
How do we improve patient satisfaction? By focussing on what matters to patients, rapid response and a choice of doctor and the ease and effectiveness of our software. It is a never ending task, but one we take pride in.