Is this a 24-hour 7 day a week service? Meg Longman 16 March 2020 11:35 The service is available to patients 24/7 to log their request, but they are clearly informed that they will only be responded to within practice opening hours and the hours for their particular practice are stated. Related articles How do I make a request? It's difficult for us to align part-time GP resources to the predicted demand, especially as they need time for admin and follow-up work. Do you have any tips? If you have spent a few minutes to triage online and then decide to bring the patient in, do you reduce the appointment time? If it doesn’t divert patients away what are the other advantages to the practice, GP, patient? Comments 0 comments Article is closed for comments.