Messages in the Requests section have the following icons.
There are messages in the thread that you specifically haven't read. Other staff members may have read them but you haven't. The unread message may be as a result of a brand new thread, or, a new message sent by either another staff member or the patient.
The patient has read all of the messages sent to them.
Not Yet Read
The patient has yet to read the response from the practice.
See our walkthrough guide here.