Patients on the phone may need help to get going with askmyGP or with submitting their request.
Select the ‘Patients’ tab, search for the patient and choose the relevant patient record.
If a patient is just unsure about how to get started click on ‘Send welcome email/password reset.’ after creating their record and the system will email them a welcome email with a link to enable them to reset their password and create their request themselves. It is recommended that patients are encouraged to create their own request. This will show them how easy the system is to use and will save time next time they want to make a request.
If a patient genuinely cannot make the request themselves, you can do it for them.
Once the patient record is selected, click on ‘Create New Request.’
Click 'Start QA' rather than using the 'Internal Note' box.
After selecting "Start QA" you will ask the same few questions as a patient would see and can answer with their own words. The subject heading shows as normal both to the patient and internally so we recommend this route for normal purposes (ie. unless there is a special reason to keep confidential from the patient.)
Notes on various sections:
‘Your request in a few words’ is just for a summary of the request, which acts as a ‘headline’ for the GP. More details can be added later.
‘How long have you had the problem.’ Don't need lots of detail, you only have 30 characters, but enough to know if the symptoms have just come on or if the patient has been suffering for a while.
‘Please describe your symptoms and any idea of the cause.’ You now have 2000 characters to take a lot more detail. There are prompts as to the questions you can ask to find out more and to find out what the patient actually wants, eg do they want to be examined, just to have a chat or a repeat prescription, for example. It is unlikely you would upload a photograph, but you could point out to the patient that if they were doing it themselves they could do that. Then click on 'Next'. The patient's request is now submitted.
See our walkthrough guide here.