Guidance for Nursing and Care Homes

For a walkthrough of how to create an askmyGP account for your care home and add your residents to the account, please watch the video below:

Nursing and care home residents are often in need of help from their GP, and communication via the traditional phone channel can soak up precious staff time.  For the GP, while a visit may be required, help can often be given promptly and remotely when needs are more precisely understood.

It’s simple to set up all residents on askmyGP so staff can message the GP as needed.

1.  Nominate a user account for the home, an email address and password shared for use with all qualified staff.
2. Create the askmyGP account in the usual way from the practice website, to act as a proxy.
3. Send an initial request to the practice to establish the process.
4. In the askmyGP account, add every resident as an individual patient.
5. For all future needs, use the same account and make the request on behalf of the patient, giving all relevant details for the GP.
   
   Note:  if patients are registered at several practices who each run askmyGP, a different email address is needed for each practice.  Duplicate emails are not supported, but there is no limit on the number patients you can obtain proxy access for.
   
   An easy way for care homes to manage residents across multiple practices which use askmyGP is to use a gmail account. They can use one email address (e.g [e-mail]) but use '+practice name' at the front of the email address to denote the different sites. For example [e-mail] or [e-mail] This makes managing multiple askmyGP logins much more simple.