Once a request has been marked as 'completed' a follow-up message can be set up for a specified date. This is done by selecting 'Set follow up' on the completed request screen and setting the options.
Setting the time that follow-ups appear
The date that the follow-ups appear, is set at the point of creating the follow-up, but the time that they appear for both the staff and the patient is set globally for all requests from the system settings screen 'Settings>System' and then choosing a 'Time when requests return from waiting' as below:
Preset messages can be used when setting a follow up by selecting the speech bubble icon:
Then select the Preset message you wish to use, you can use the search bar at the top to help to find a specific preset message:
And the contents of that message will populate the text box on the Follow-up screen:
Once the follow-up date and await reply settings have been set, the patient receives a message on that date at the set time and is able to reply.
Note that when setting a follow-up, the default action if the patient does not reply is to return the request back to the current assignee: