If you are experiencing difficulties with the video call feature within askmyGP, it's likely due to network configurations - ports and IP addresses that will need to be enabled by your local IT support. The below information should be shared with your IT support to ensure that the correct settings are in place:
Please ensure that the following ports:
- 6000 - 6010
are open for outgoing TCP connections to the following IP addresses:
- 215.86.147 - 10.215.86.150
askmyGP uses Gruveo to enable you to make video calls from the browser on your computers which can be received by patients using computers as well as Android and iOS mobile devices. No plugins or other downloads are required.
Gruveo uses the open source WebRTC protocol (documented at https://webrtc.org/) to connect between clinician and patient devices. As noted above, ports 6000-6010, 80 and 443 (TCP) need to be open. In addition, ports in the range 49152:65535 will also need to be open for UDP to support inbound WebRTC connections. You will also need to ensure that gruveo.com is not being blocked by your local IT group policy/firewall.
Video calls via Gruveo are supported on the following devices:
Desktop or Laptop:
- Recent Chrome and Firefox on Windows, macOS and Linux
- Safari 11 and above on macOS
Android phones and tablets:
- Chrome and Firefox for Android, as well as other Chrome-like browsers
- iPhone, iPad and iPod touch:
- Safari (iOS 11 and above only)*
*Please note that due to iOS limitations, Gruveo does not work in-app (via the askmyGP PWA) and third-party browsers on iOS. Gruveo displays a message directing the user to switch to vanilla Safari in that case.
When prompted by your browser, you will need to enable camera and microphone access. Gruveo video requires 300 Kbps (kilobits per second) at a minimum to run properly.