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I'm a patient

FAQs and support for patients using askmyGP

Registering

  • How do I register as a user?
  • Accessing the askmyGP service, via the Evergreen Life app
  • My Partner and I share the same email address. Will it be OK to use the same one for both of us?
  • What are the 'Terms of Use' and why do I need to tick the box?

Requesting help from your doctor

  • How do I make a request?
  • Can I make a request for someone else?
  • Why is my usual doctor not listed to choose from?
  • How much information do I have to give?
  • Can I insist on seeing a doctor in a face to face appointment?
  • How long will it take for my doctor to respond?
See all 14 articles

My account

  • What happens if I forget my password?
  • I’ve registered at the wrong practice, what do I do?
  • Can I delete my data?
  • I’ve moved practice - how do I update my account?
  • Can I view previous messages with my doctor?
  • I’ve changed phone number, address, or email address - how do I update my account?
See all 12 articles

What is askmyGP?

  • What is askmyGP?
  • Why are patients encouraged to use askmyGP?
  • Do I have to choose from a 'menu' of problems?
  • Can I order repeat prescriptions from askmyGP?
  • Can I use askmyGP to book appointments?
  • Can I use askmyGP in an emergency?
See all 10 articles
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