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I'm an existing provider

FAQs and support for staff in askmyGP practices

Reception

  • Search for a patient record
  • Creating a patient record
  • Dashboard
  • Creating a request on behalf of a patient
  • Deleting a patient
  • Managing duplicates
See all 8 articles

Clinicians

  • Quick filters
  • Attaching a file
  • Edit/delete message or internal note
  • Starting a video consulation
  • Preset Messages
  • Message status icons
See all 14 articles

Useful to know

  • Get in touch
  • Amending your staff profile
  • askmyGP Academy
  • Guidance for Nursing and Care Homes
  • Managing Patient Attachments
  • Patient has registered at a new surgery
See all 24 articles

Superusers Only

  • Creating a New Staff Member Record
  • Creating a New Staff User Group
  • System Settings
  • Creating and amending staff weekly rotas
  • Adding a temporary service message to your home page for patients
  • Can I delete a patient's request?
See all 12 articles

Advanced

  • Multi-Provider Access (Email already in use)
  • Downloading patient data to a pdf
  • System Logs
  • Can I add a desktop shortcut for askmyGP?
  • askmyGP System Requirements
  • Capacity Planning
See all 8 articles
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