Demand and workload
- Does this increase the number of patients seen face to face per day or is there the same workload but delivered differently?
- Do you limit the number of contacts or the time of day that patients can access online triage? Do I have to monitor the system 8-6.30?
- We have a practice where the GPs are not keen on a triage process. It is felt that the workload would increase with this option. This is effectively online access to triage is it not?
- If it doesn’t divert patients away what are the other advantages to the practice, GP, patient?
- Is this a 24-hour 7 day a week service?
- It's difficult for us to align part-time GP resources to the predicted demand, especially as they need time for admin and follow-up work. Do you have any tips?
Different types of practice
- How does it work in a training practice?
- How about areas of high deprivation?
- Tell me about other practices who are using this system
- What do we do about having multiple sites?
- Do we have any examples from practices of different clinical rotas that they have used successfully with askmyGP?
- Do you know of any practices who have put an ipad or computer in reception to enable walk-ins to use askmyGP online?
The GP experience
- If you have spent a few minutes to triage online and then decide to bring the patient in, do you reduce the appointment time?
- Does the GP consult over video, telephone or via keyboard typing?
- Do you know of GPs who are using mobiles with bluetooth headsets, rather than internal telephones with headsets?
The reception experience
The patient experience
'What if's
- What happens if a patient submits an online consultation which is a medical emergency for example chest pain?
- Is it safe to telephone triage all patients?
- What if patients are at work and can’t use their phone or access emails?
- What should we do if a patient can’t come in for a F2F that day?
- What if my practice has a high number of non-English speaking patients?
- What if our salaried GPs won't accept the change?